Table of Contents
Custom Made Products (Radiator Covers & Cabinets)
Before Production Begins
- Orders can be cancelled and refunded before production starts
- Production only begins after we’ve confirmed all details with you over the phone
- Cancellation at this stage incurs a £25 admin fee
After Production Begins
- Orders cannot be cancelled once production has commenced
- Production starts the same day your order details are confirmed by phone
- In some cases, we may be able to amend the finish if that stage hasn’t begun
Non-Custom Made Products
Before Despatch
- Cancellations accepted prior to your order confirmation email being sent
After Delivery
- Returns accepted within 48 hours of receipt
- Goods must remain in original packaging
- Unpacked items are deemed non-resaleable and non-refundable
- Return shipping costs are your responsibility
Our 36-Month Guarantee
What’s Covered:
- Radiator Covers: 36 months guarantee
- Radiator Cabinets: 36 months guarantee
- Coverage against defects in craftsmanship and materials
- Guarantee period begins from delivery date
Reporting Defects:
- 7-day reporting window – Issues must be reported within 7 days of receipt
- Photographic evidence required for all defect reports
- Contact our office immediately if goods arrive damaged
What’s Not Covered:
- Damage during installation (by you or third parties)
- Issues with unsuitable installation conditions (excessive humidity, high moisture, exterior use)
- Minor imperfections not readily apparent at 4 feet under ordinary light (natural material characteristics)
- Installation costs or room redecorating expenses
Replacement Policy
If goods are deemed defective, we will:
- Offer replacement goods or suitable alternatives (at our discretion)
- Not automatically issue refunds
- Not cover costs for refitting replacement items or room decoration
Colour & Design Considerations
Important Notes:
- We work from RAL Classic and NCS Colour Charts
- Natural shading variations may occur in wood-based products
- Monitor variations affect online colour viewing
- We recommend requesting samples before ordering
- No returns accepted for natural colour variations or monitor display differences
- Final design choices are your responsibility
Sample Service Available Request colour samples through our website to ensure satisfaction before ordering.
Order Cancellation by Us
In rare circumstances, we may need to cancel your order due to:
- Production issues at our manufacturing plant
- Circumstances beyond our control
If We Cancel:
- You’ll be notified via email
- Full refund of any money debited
- No compensation payable for order cancellation
Return Process
- Contact us within required timeframes
- Provide photographic evidence (for defects)
- Keep original packaging (for non-custom returns)
- Arrange return shipping (at your expense for non-custom items)
Important Reminders
- Check goods against your purchase order before installation
- Confirm measurements and design match your requirements
- Manufacturing tolerance: ±2mm on panels and frames
- Component warp tolerance: 2mm per 300mm maximum
Contact Our Support Team
If you’re unsure about any aspect of our returns policy or need to report an issue, contact our support team immediately. We’re here to help ensure your complete satisfaction with your radiator cabinets and covers.
Returns policy subject to our full Terms & Conditions. All timeframes are strictly enforced.
